Hardware Lock Troubleshooting

If you are having a problem running SPACE GASS using a hardware lock, check the following points:

 

Noticeable Delay

If you have a network version and there is a noticeable delay when some menu or toolbar items are selected, run the SuperProNetConfigEditor.exe program (from your "c:\Program files (x86)\SPACE GASS\Exe" folder), untick the "Broadcast" option and then specify the hostname or IP address of the computer holding your hardware lock in the "IP Address/Hostname/SubnetMask" field.

 

 

No Licenses Available

If you have a network version and you get a message saying that there are currently no licenses available, it means that all of the SPACE GASS licenses on your network are currently being used by other people. You should wait until one of the other users has closed SPACE GASS and then try again. If you wish to find out who is using SPACE GASS, refer to "Monitoring Network Licenses".

 

 

No Licenses Available for a Particular Module

If you have a network version and you get a message saying that all licenses for a particular module are currently in use, it means that all copies of the particular module are currently being used by other people. You should wait until one of the other users has finished with the module and then try again.

 

 

Hardware Lock Check Failed

If you get an error message saying that the hardware lock check has failed (or similar), check that you have completed all the installation steps in "Stand-alone License" or "Floating Network License".

 

If the problem persists, it could be that SPACE GASS is looking for the wrong hardware lock (refer to "Incorrect hardware lock" below) or that the communication with your hardware lock is being blocked (refer to "Firewall blocking hardware lock communications" below).

 

 

Incorrect Hardware Lock

If you get a hardware lock check that cannot be resolved using the above suggestion, it could be that SPACE GASS is looking for the wrong hardware lock. Check that the hardware lock number mentioned in the error message matches the number physically labelled on the outside of the hardware lock. If they don't match then you should either change the hardware lock to the correct one or re-register SPACE GASS to match the hardware lock you have.

 

 

Firewall Blocking Hardware Lock Communications

If you have a network version of SPACE GASS, check that the firewalls on the computer with the hardware lock installed and on the computer with SPACE GASS installed are not blocking network communications with the hardware lock. If you are not sure, temporarily turn off the firewalls on both computers and see if the problem persists.

 

If turning off the firewalls resolves the problem, ensure that UDP port 6001 is allowed through your firewalls and then turn them on again.