Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We are bound by the Australian Privacy Principles contained in the Privacy Act.
We only collect personal information you give us directly, or which is collected automatically as part of your activities with us (including usage or licensing data or cookies on our website).
When we collect information, we will ensure you have given verifiable consent or there is some other lawful basis for collection and processing. We will generally explain to you why we are collecting it, who we give it to and how we will use or disclose it.
The personal information that we collect includes:
Identifying information required to set up an account with us or complete a purchase, including (as relevant) your name, contact details, email, and billing address.
Transactional information, including financial information you provide as part of a purchase or service transaction with us or that is generated as a result of that transaction.
Information we are required or authorised to collect and process under law to identify you or verify information you have provided.
Usage information, including data about your interaction with our software (including licensing) and website through devices you use.
Computer and connection information such as page views, traffic, URLs, IP address and web log information.
Information contained in SPACE GASS models or drawings that you send us to assist with technical support.
Our Site does not support “Do Not Track” requests.
Our services are not intended for children and we do not knowingly collect personal information from individuals who are children.
The purpose for which we collect personal information is to enable the effective provision of our software and services to you and our other customers, including to:
execute your requests for our services and provide licensing controls;
improve and optimise our software and our users’ experience;
send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
consider your employment application.
We will only use, process or disclose your personal information for the primary purpose for which it was collected or otherwise as relevant national laws allow. We may otherwise use and disclose your personal information to detect, prevent and investigate fraudulent behaviour, if you have given us consent for the use or disclosure or it is required or authorised by law.
If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
We may disclose personal information for the purposes described above to:
our employees and related bodies corporate;
our existing or potential resellers or distributors of our software from whom you acquire the services;
data processors, including our third party suppliers (including providers for the operation of our hosting, maintenance and/or our business or in connection with providing our services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We will primarily process your personal information in our servers in Australia. We may also use back-up servers located outside Australia consistent with good data backup and management practices.
We will provide your information to third parties that provide services to us solely for the purpose of providing those services, including third parties that provide our payment gateway, marketing and technology support services. This may include providing your information to third parties that are located outside of Australia.
Where your personal information is transferred outside Australia we will take steps to ensure that overseas recipients will deal with that information in a way that is consistent with the Australian Privacy Law or applicable national laws.
We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. For example, we implement organisational and technical measures such as passwords, restriction of access to information, back-ups and storage with industry standard security measures. However, we cannot guarantee the security of your personal information.
We will only use, process or store personal information for as long as required by the purpose it has been collected, including where such purpose relates to our legitimate interest, and for a longer period where you have given consent to such processing, as long as such consent is not withdrawn. We may be obliged to retain personal information for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Where you transact with another person or entity through us, we may enable you to obtain the personal information of that person or entity. You acknowledge that in these circumstances you are the data controller of that data and you should, where required, inform that other person about your privacy practices and otherwise comply with relevant national laws.
Using the personal information of any person you receive through us for any other purpose other than to perform the transaction we enable is prohibited by this policy.
We have appointed a privacy officer who can be contacted at the details below.
You have certain rights in relation to the personal information we collect and hold about you. We will allow an individual to:
Know what personal information we maintain about you and request a copy of your personal information which we will provide;
Request us to correct information we hold about you;
Withdraw consent where they have previously given their consent to the use or processing of their personal information;
Object to the processing of your personal information; and
Ask us to delete or restrict how we use your personal information.
If you ask us to delete or restrict how we use your personal information you acknowledge that this is subject to some exceptions and it will impact your access to our services.
To make a complaint about how we handle your personal information, you may contact us at the details below. We will respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
Privacy Officer Contact: Melissa Koumis, at firstname.lastname@example.org
Effective: 1 March 2022