Troubleshooting
Chances are you'll find the solution here! This page applies primarily to operational problems that might occur after SPACE GASS has been successfully installed.
Note: These instructions apply to SPACE GASS 14 or later.
CHECKWIND error 404
Problem
In SPACE GASS 14.25.3751, we swapped over to using Revolutio's new HAZARD.API as they were going to be discontinuing the CHECKWIND.API. As of October 2025, the CHECKWIND.API service was shut down, and so anyone using a version of SPACE GASS before 14.25.3751 will have to upgrade to be able to use the CHECKWIND integration.
Bing Maps key is invalid
Problem
As of June 30th 2025, the Bing Maps API service was shut down, and so anyone using a version of SPACE GASS before 14.25.3751 will have to upgrade to be able to use the CHECKWIND integration.
Diagram Quality Issues
Problem
If your diagrams look like outlines instead of smooth shaded graphics, it means you haven't optimized SPACE GASS to use your graphics hardware properly. You haven't yet experienced the true power and silky smoothness of the SPACE GASS graphics.
Solution
Go to the Hardware page and follow the steps under 'Optimize SPACE GASS To Use Your Hardware Correctly'. After correctly optimizing, you will find that it not only looks better, but its graphics will also perform much faster and smoother, sometimes by a factor of 100 times or more!
Hardware →NetFortran.dll Errors
Problem
NetFortran.dll errors are usually a result of required components blocked from being installed during a SPACE GASS installation.
Solution
1. Shut down SPACE GASS. 2. Navigate to your 'C:\Program Files\SPACE GASS 14.2' folder and locate the two MSI files starting with 'ww_ifort_redist...' 3. Double-click on each to manually re-install them (install BOTH msi files). 4. SPACE GASS should now run without the error. If the problem persists then follow the additional steps below: 1. Uninstall SPACE GASS 14.2. 2. Navigate to your 'C:\Program Files' folder and delete the 'SPACE GASS 14.2' folder if it still exists there. 3. Start Windows 'Control Panel', select 'Programs and Features' and uninstall all versions of the 'Intel(R) Visual Fortran Redistributable...' files that are listed there. 4. Navigate to your 'C:\Program Files (x86)\Common Files\Intel' folder and delete all the folders inside. 5. Navigate to your 'C:\Windows\sysWow64' folder and rename the LIBIOMP5MD.dll file to LIBIOMP5MD.old if it exists there. 6. Reinstall SPACE GASS by right-clicking on its installation file and selecting 'Run as Administrator'. 7. SPACE GASS should now run without the error.
Titan Cloud Login File Error 906
Problem
This error indicates that Windows may be providing a folder location that contains an invalid/out of date TitanCloud.pwd login file. Some Windows configurations use a hidden 'Virtual Store' with two locations of the C:\ProgramData folder.
Solution
1. Access Windows hidden folders (C:\ProgramData and C:\Users\AppData). 2. Navigate to 'C:\ProgramData\SPACE GASS' and delete TitanCloud.pwd if it exists. 3. Navigate to 'C:\Users\YourUserName\AppData\Local\VirtualStore\ProgramData\SPACE GASS' and delete TitanCloud.pwd if it exists. 4. Run SPACE GASS - it should display as unregistered. 5. Register with your login file or username/password.
Titan Cloud Connection Error
Problem
This error can result from no internet connection, using an old version of SPACE GASS 14 (requires 14.11 or greater), or virus protection/corporate IT restrictions blocking access to the cloud server.
Solution
Ensure access to https://titanclouddispatch.azurewebsites.net using TCP port 443 is allowed. Update to SPACE GASS 14.11 or greater if needed.
Upgrade →SofTrack Causing Crashes
Problem
A 3rd party application called SofTrack (a software usage monitoring application) has been found to interfere with SPACE GASS and cause it to crash after an analysis or when opening or saving a job.
Solution
Try upgrading SofTrack to the latest version. If that doesn't fix the problem, uninstall SofTrack.
SPACE GASS Crashing, Black Backgrounds or Unexplained Error Messages
Problem
Almost all of these types of errors are caused by an out-of-date graphics driver! Because SPACE GASS takes full advantage of the parallel processing power of your graphics card, it relies on OpenGL graphical software that comes with your graphics driver.
Solution
1. Identify your graphics card(s) via Help => About SPACE GASS. 2. If you have multiple cards, ensure SPACE GASS uses the high-performance one. 3. Update the driver via the manufacturer's website (not Windows Update!). 4. Do NOT install Raptr or PlaysTV during driver updates. 5. If problems persist, generate a system info file via SPACE GASS Utility Tool and email to admin@spacegass.com.
Hardware →Job Failed to Load on Start-up
Problem
This is usually due to your graphics card crashing when SPACE GASS loads the graphics engine.
Solution
This could be due to: outdated graphics card software, multiple graphics cards with SPACE GASS not set to use the high-performance card, laptop docking station/expansion hub not supporting OpenGL 4, Remote Desktop software limitations, Virtual Machine limitations, or graphics card too old for OpenGL 4.
Hardware →Repeated Job Recovery on Start-up
Problem
If you get the Job Recovery form each time you start SPACE GASS, it's probably due to SPACE GASS crashing after the job is loaded, leaving the job open and triggering Job Recovery each time.
Solution
Choose 'Force access to the job', click Ok, and see if SPACE GASS starts successfully. If it crashes, refer to the items on this page dealing with out-of-date graphics drivers or SPACE GASS failing to start.
Excel (Unable to cast COM object of type) | Repairing Office
Problem
This is usually due to a downgrade of Office or an upgrade of an Office product other than Excel. Microsoft set registry entries for all Office products when installing any Office product and do not remove these registry entries when uninstalling. So when another program goes to use them they are referencing an Excel version which is not present.
Solution
To repair your Microsoft Office install: 1. Open the Windows start menu and type 'Add or Remove Programs' and open this settings app. 2. Scroll to 'Microsoft 365', click the [...] and select 'Modify'. 3. Click Quick Repair on the form. After it completes, try to import/export again.
Still Having Issues?
Generate a system information file via the SPACE GASS Utility Tool and email it to us along with a description of the problem.
Contact admin@spacegass.com